They may just be asleep.
The user interface of the tool is so easy that anyone can use this tool without any external help.
Yesterday, I configured Office 365 account in my Outlook 2016.
You'll have your blood pressure taken at regular intervals during the test.
Microsoft Outlook users are aware about the as well as files.
You have to generate evidence that may eventually be reviewed during an audit.
Reassuring results also aren't predictive of the future.
This must happen at least two times in 20 minutes.